Política de reembolso

Return Policy

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

Return Shipping

  • Customers are responsible for return shipping costs.

Restocking Fee

  • A 15% restocking fee will be applied to all returns.

How to Initiate a Return

To start a return, contact us at info@tradelucent.io. If your return is accepted, we will provide:

  • A return shipping label.
  • Instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at info@tradelucent.io.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You receive the wrong item.

We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Note: We cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@tradelucent.io.